From the Convince & Convert blog comes the story of an unexpected parcel from FedEx and an even more unexpected message inside. Seems earlier in the year, blogger Jason Baer purchased an Infiniti EX. The letter in the FedEx package was from Infiniti and it explained that when Baer purchased the vehicle the window sticker listed a “rollover sensor” as standard equipment.
Apparently they did NOT include the rollover sensor in the car, and in fact had never planned to do so. However, because it was listed as included on the window sticker, Infiniti informed Baer that they would immediately write a check for $2000 or BUY THE CAR BACK.
Wow. That's impressive. No doubt some customer caught the mistake and kicked up a stink and instead of hiding and hoping no one else would notice, they tired to do the right thing and come clean.
I can't imagine any of the Big 3 doing that. Nice job Infiniti.
Read the original blog post and Baer's take on it here.
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